Tuesday, September 25, 2007

TIPS and Service Quality

people in hong Kong always want a good service quality. Ok, you have the right to ask for that. however, where is the corresponding responsibility?? have you ever pay tips for the servers???

right and responsibility, is the most foundamental mind set for Capitalism. its reflect the give and take is balanced. if you want something, you need to give something first. however, you never expect you gave something, something will resturned.

and i think, the 10% service charge does not help to improve the service at all. coz all will go to the boss.

in American, the server only has very low fixed pay. but the server tip contain more 2/3 of there salary. in States, you need pay around 15%. if you don't liek the server, you can pay less, if you like the server, you can pay more. in some case, some favour server can get 50%.

i like that so much, coz it will really improve the service quailty. and you, costomer, can selete/train/encourage the good server.

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